Yeah ok it’s a good set of skills to have, conflict resolution.

↓ Transcript
The woman, still holding the bread bag, looks to Kevin, then to her bag, muttering a small "Oh."
She riases the bag in a gesture of "cheers" before announcing an almost pleasant "thanks."

Ash is beside himself in awe. "WOW!"
The customer walks briskly away from Kevin, maybe even smiling a little. Ash's thoughts reel. "How did he do it? Knowing what to say, calming everyone down... solving the problem... heck, even just keep people happy...."

Kevin turns sharply to Ash, eyebrows raised and smiling calmly.
Kevin: So, Ash! You're looking for me?

Ash fist pumps to himself, doe eyed and thinking "I wanna be confident like that too!"